Are you passionate about technology, customer success, and helping businesses unlock the full value of world-class SaaS solutions?

Our client, a rapidly growing global software company, is looking for a commercially minded Customer Success Manager to manage strategic customer relationships across the USA market.

This is not a traditional support role. You’ll become a trusted advisor, ensuring customers maximise the value of their technology investment while acting as the critical bridge between Sales, Solution Architects, and the Customer Success team.

What You’ll Be Doing

• Manage and grow a portfolio of mid-market and enterprise customers across the USA.
• Drive customer adoption, engagement, retention, and long-term account growth.
• Conduct strategic discovery sessions to understand customer business challenges.
• Identify opportunities for additional solutions, assessments, and professional services.
• Qualify complex technical opportunities before handing them to the Solutions Architecture team.
• Partner closely with Solution Architects to design the right technical solution for each customer.
• Bridge the gap between Sales, Customer Success, and Technical Delivery to ensure a seamless customer journey.
• Build trusted executive relationships and become a strategic advisor to your customers.
• Ensure successful onboarding, implementation, and ongoing customer success.
• Identify expansion, cross-sell, and upsell opportunities within existing accounts.

What We’re Looking For

• Proven experience in Customer Success, Technical Sales, Solution Consulting, or Enterprise Account Management.
• Strong understanding of SaaS, PaaS, Integration Platforms (iPaaS), Cloud Technologies, or Solution Architecture.
• Experience selling or supporting complex software solutions into enterprise organisations.
• Ability to translate business requirements into technical solutions.
• Comfortable engaging with both business decision-makers and technical stakeholders.
• Excellent communication, presentation, and relationship-building skills.
• Highly professional, well presented, and commercially driven.
• Experience working with international clients is advantageous.

Requirements

• Based in Johannesburg.
• Willing to work USA business hours.
• Strong consultative approach with a passion for delivering exceptional customer experiences.
• Self-motivated with excellent problem-solving skills and attention to detail.

Package

• R50,000 – R80,000 per month (depending on experience)
• Attractive commission structure
• Career growth within a fast-growing international software business
• Exposure to global enterprise customers and cutting-edge cloud technologies

If you’re passionate about technology, enjoy solving complex business challenges, and thrive in a customer-facing environment, we’d love to hear from you.