The Executive: Managed Services & Cloud Practice is accountable for the commercial success, strategic growth, and operational excellence of our Exclusive client’s Cloud, Managed Services, and emerging AI & Automation portfolio.

This is a P&L ownership role, responsible for building a scalable, high-margin services business aligned to broader cloud and software strategy.

The role spans strategy, revenue growth, pre-sales leadership, delivery governance, and team development, with a strong Microsoft-centric foundation and a clear mandate to expand beyond traditional cloud into AI-driven and automated solutions.

The role works in close partnership with Cloud Sales and Software Sales team to drive sustained revenue growth and long-term customer value.

Core Accountabilities

1. Revenue & P&L Ownership

• Full accountability for revenue, margin, and profitability of the Managed Services & Cloud Practice
• Define and execute a clear growth strategy across cloud services, AI, and automation
• Build repeatable, scalable service offerings with predictable revenue streams
• Own pipeline health, forecasting accuracy, and conversion from opportunity to delivery

2. Market & Offering Strategy

• Define the service portfolio, positioning, and go-to-market approach
• Translate emerging technologies (cloud, AI, automation) into commercially viable offerings
• Ensure offerings are differentiated, outcome-driven, and aligned to customer demand
• Actively shape market reputation as a trusted cloud and digital transformation partner

3. Executive Pre-Sales Leadership

• Lead complex, high-value pre-sales engagements
• Provide executive-level solution oversight and deal shaping
• Partner with Sales to qualify, structure, and close strategic opportunities
• Engage customers at senior and executive levels to articulate business value, not just technology

4. Delivery Governance & Operational Excellence

• Own delivery standards, governance, and performance across managed services and projects
• Ensure consistent delivery quality, margin protection, and risk management
• Drive operational efficiency, scalability, and process maturity

5. People Leadership & Practice Building

• Lead and grow the Cloud, AI & Automation delivery team
• Set clear performance expectations and foster a culture of accountability and ownership
• Build a sustainable talent and skills roadmap aligned to future growth

6. AI & Automation Enablement

• Establish AI and automation as a core strategic pillar, not an add-on service
• Prioritise use cases with measurable business impact
• Oversee development of reusable frameworks, accelerators, and IP
• Ensure AI initiatives are scalable, ethical, and commercially sound

7. Executive Collaboration & Alignment

• Act as the single executive owner connecting:
  • Cloud services
  • Software development
  • Sales execution
• Drive alignment across functions to eliminate silos and friction
• Contribute to broader executive discussions on growth, innovation, and strategy

Experience & Capability Profile

Executive & Commercial

• Proven experience leading a cloud, managed services, or consulting practice
• Demonstrated P&L ownership or equivalent commercial accountability
• Strong executive-level client engagement and deal leadership experience

Technical & Domain

• Deep understanding of cloud platforms, preferably Microsoft-centric
• Working knowledge of AI, automation, and modern software delivery models
• Ability to challenge technical teams while maintaining credibility

Leadership Attributes

• Strategic, commercially astute, and execution-driven
• Comfortable making decisions with incomplete information
• Strong people leader with the ability to scale teams and capability
• Operates with confidence, ownership, and urgency

Measures of Success

• Consistent growth in revenue and margin across the Cloud & Managed Services portfolio
• Scalable, clearly defined service offerings with strong market adoption
• High-performing, motivated delivery team
• Strong collaboration and alignment with software sales team.
• Customers view is that they are a strategic transformation partner, not a transactional provider