Administration, Logistics, and Accounts Manager

Job Description

Customer Communication & Account Management

• Manage office communications via phone (WhatsApp and calls), assisting retail and wholesale customers with order updates and inquiries.
• Receive, process (print, pack, and dispatch), and track wholesale orders across all platforms (phone, email, and website).
• Generate and send invoices for wholesale orders, maintaining accurate records of transactions and packing slips.
• Guide retail customers through the membership platform, explaining product ranges and granting access as needed.
• Send WhatsApp broadcasts to wholesale customers for monthly promotions and manage automated responses when required.
• Oversee and respond to customer inquiries via office emails.

Operations

• Coordinate daily activities with the warehouse manager to ensure timely packing, checking, and dispatching of orders.

Logistics

• Schedule and manage deliveries using company drivers, Uber, and courier services.
• Liaise with couriers and drivers to ensure timely collection and delivery of orders.
• Communicate with retail and wholesale customers regarding delivery updates.
• Assist with Takealot lead-time orders when necessary.

General Administration

• Manage the procurement of packaging, boxing, and office supplies.

Tastings & Promotions

• Organize and schedule promoters for events, ensuring correct timing and location details.
• Train new promoters as needed.
• Arrange and dispatch necessary equipment and stock for tasting events.

Attributes

• Exceptional customer service skills.
• Strong communication abilities.
• A sense of urgency and ability to prioritize effectively.
• Excellent organizational skills and attention to detail.

Requirements

• Based in Cape Town.
• Must own a car.
• Comfortable working in the cannabis industry.

Desired Skills:

• Logistics Management
• Arranging deliveries
• Warehouse Administration

About The Employer:

– Company has been going since 2018
– We sell our products nationally and have a team of 10 people.
– 80% of our sales are direct to other retails.
– Business to business.
– The other 20% is split between on line and takealot.
– Marketing interaction, merchandise and tastings will be important between the resellers, whilst also boosting our on-line sale.

Employer & Job Benefits:

• Basic