We are looking for a technically strong Integration Support Engineer to join an established South African enterprise software business serving customers internationally.
This is an excellent opportunity for someone who enjoys troubleshooting, APIs, SQL, data and understanding how different business systems communicate.
You’ll help customers keep the integrations their businesses depend on running reliably, investigating issues across an enterprise integration and automation platform, connectors and customer solutions.
You will own problems from the initial support request through investigation, diagnosis, resolution and follow-up, working directly with customers and collaborating with engineering and solution delivery teams.
This role would suit an experienced Application Support Engineer, Technical Support Engineer or Integration Support Engineer who wants to deepen their expertise in APIs, enterprise applications and integration technology.
• Diagnose workflow failures, connector errors, authentication problems, data mismatches and connectivity issues.
• Analyse logs, execution traces and reproducible test cases to determine root causes.
• Use SQL, Postman and Bash or PowerShell to investigate data and reproduce API behaviour.
• Troubleshoot integrations involving multiple applications and databases.
• Distinguish between platform defects, configuration issues and upstream/downstream system failures.
• Escalate complex problems with clear technical evidence, reproduction steps and business impact.
• Work with engineering and solution delivery teams to test fixes and verify solutions end-to-end.
• Help customers understand integration behaviour, error handling, retries and data validation.
• Maintain accurate case records, troubleshooting guides and knowledge-base documentation.
• Identify recurring issues that could lead to product, solution or documentation improvements.
• Use AI-assisted tools to support technical investigation and documentation while protecting customer information and credentials.
You’ll ideally have 2+ years of experience in:
• Application Support
• Technical Support
• Integration Support
• SaaS or enterprise software support
You should have practical technical experience with:
SQL | REST APIs | HTTP | JSON | Postman | Authentication | Bash | PowerShell
Strong SQL skills are particularly important. You should be comfortable investigating data across applications and relational databases.
You should also understand how REST APIs operate and be confident using Postman or similar tools to test requests, investigate responses and reproduce technical issues.
Technical skills are important, but we’re equally interested in how you solve problems.
You should naturally approach an issue by:
Gathering evidence → Reproducing the problem → Testing possible causes → Identifying the root cause → Implementing or escalating the solution → Verifying the result
We’re looking for someone who wants to understand why something failed rather than simply closing the support ticket.
Experience with any of the following would be valuable:
• iPaaS or enterprise integration platforms
• ERP systems
• CRM platforms
• Finance or eCommerce applications
• Azure
• Webhooks
• OAuth 2.0
• SOAP / XML
• Network diagnostics
• Application monitoring
• ConnectWise Manage or similar ticketing platforms
• API test collections
• Technical support documentation
A relevant IT degree or diploma is advantageous, although strong practical experience will also be considered.
You are naturally curious and enjoy figuring out how systems fit together.
You’re comfortable moving between APIs, databases, logs, authentication and customer applications to isolate the source of a problem.
You communicate clearly, take ownership of your cases and keep customers informed rather than leaving them wondering what is happening.
You’ll also enjoy working closely with experienced Software Engineers, Solution Engineers and Solution Architects, giving you exposure to complex enterprise integration environments.
Customers receive clear communication and reliable technical resolutions.
Your investigations are evidence-based, your escalations give engineering teams the information they need to act quickly, and you verify that solutions genuinely resolve the customer’s business problem.
Recurring issues result in better documentation, stronger solutions and product improvements.
Apply directly from this opportunity. Your details and CV will be sent to the Chosen Online recruitment team for personal review.
Apply directly from this opportunity. Your details and CV will be sent to the Chosen Online recruitment team for personal review.
You are naturally curious and enjoy figuring out how systems fit together.
You’re comfortable moving between APIs, databases, logs, authentication and customer applications to isolate the source of a problem.
You communicate clearly, take ownership of your cases and keep customers informed rather than leaving them wondering what is happening.
You’ll also enjoy working closely with experienced Software Engineers, Solution Engineers and Solution Architects, giving you exposure to complex enterprise integration environments.
Customers receive clear communication and reliable technical resolutions.
Your investigations are evidence-based, your escalations give engineering teams the information they need to act quickly, and you verify that solutions genuinely resolve the customer’s business problem.
Recurring issues result in better documentation, stronger solutions and product improvements.
