Our client:
Is a Microsoft Gold Partner for business communications, collaborations and telecommunications.
They provide solutions for current pioneering businesses including desk and mobile phones, email, instant messaging, voicemail, presence information and audio, video and Web conferencing.

The Role:
Manage the telecommunication systems effectively and with accuracy. As a voice engineer, you will work heavily with voice over internet protocols, with a heavy focus on MS Teams as well as infrastructure migrations. The successful person will monitor infrastructure and identify and resolve problems / incidents.

Responsibilities:

• Drive Cloud Voice and Collaboration capabilities, solutions and procedures with Microsoft Teams, Microsoft 365, Phone System, Direct Routing, E-911, Audio Conferencing, Skype for Business with Enterprise Voice (on-premises) and Unified Messaging.
• Support the solution, configuration, implementation, Voice and Collaboration capabilities, Enterprise Voice (on-premises), Unified Messaging and help with decommissioning legacy systems and services.
• Troubleshoot and validate all services for Microsoft Teams, Phone System, Phone System features, Audio Conferencing, Skype for Business with Enterprise Voice (on-premises) and Dial-In Conferencing is functioning without issue.

What they need:

• 5+ years of experience in large-scale secured organization
• Experience reviewing, translating, and speaking to user experience data, streams, trends, metrics, issues and maintaining detailed reports, and templates
• Strong knowledge and demonstrated proficiency with Microsoft Teams PowerShell, Skype for Business (on-premises)
• Strong and well versed with Enterprise IT, change management and ability to work on various quick-paced projects, timelines, etc.
• Strong technical knowledge of IP Networks, Ports, TCP/UDP Protocols, QoS, DSCP, Audio, Video, Application/Screen Sharing and Teams Chat Service.
• Strong organizational skills, notetaking capabilities, and ability to take on multiple short- and long-term assignments while working on various activities and priorities necessary to meet objectives.
• Exceptional troubleshooting, problem-solving and time management skills in quick-paced environment.

Certifications:

• MS Teams
• Skype for Business
• MS-700
• Office 365
• AudioCodes
• AudioCodes Certificate Associate (ACA)
• AudioCodes Certificate Professional (ACP)
• SBC Edge Implementation & Support Professional Certification

Desired Skills:

• IP Networks
• Audio
• AudioCodes
• Unified Messaging
• MS Teams
• Skype for Business
• MS-700
• AudioCodes Certificate Associate (ACA)
• SBC Edge Implementation
• Support Professional Certification

About The Employer:

– Work with the Top Leaders in the business
– Level1BEE
– Huge Opportunity to be an extension to the regional Team

Employer & Job Benefits:

• Pension