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Value Added Services Specialist

ABOUT THE POSITION

VAS Specialist

Technical requirements of the role

  • General technical support
  • Provide full hardware level support on Servers
  • Troubleshooting of Server failures and escalation to server team as required
  • Creation of users on both Windows and Linux platforms
  • Configuring VPN Server
  • Restoring of Backups for clients.
  • Monitor health of Server whenever connected
  • Understanding and designing of scripts for automation of tasks
  • Administration and Support of Windows Server 2000 – 2012
  • Administration and Support of DNS administration (AD DNS)
  • Administration and Support of Mail server administration (Exchange 2003 – 2013)
  • Administration and Support of Webhosting (IIS 6 / 7)
  • Administration and Support of Strong Windows security understanding (File sharing / access)
  • Administration and Support of Database administration (MS SQL)
  • Networking & connectivity
  • Configuration of routers
  • Configuration of wireless access points with VLANs
  • Configuration of managed switches
  • Troubleshooting of physical network failures
  • Troubleshooting of network Routing and Mail flow
  • Troubleshoot failover faults
  • Troubleshoot connectivity faults
  • Troubleshooting and tracing network faults
  • Configuring firewall rules
  • Configuration of network and routing scripts
  • Configuration of failover scripts

 

Other administrative requirements of the role

  • Ticket management
  • Tickets are to be updated daily with work notes or discussions with the client
  • Time spend to be recorded accurately on every ticket
  • Billing notes to be done accurately, and professionally
  • Ensuring that all communication is checked to spelling and grammar mistakes
  • Ensuring tickets are addressed before the specified time to ensure that tickets don’t exceed the SLA threshold and breaches occur
  • Configuration files to be updated with every change on the client’s network and saved within the company record on System

 

Desired Skills:

  • VAS
  • troubleshooting
  • networking
  • configurations
  • routing
  • wireless access points
  • WAP
  • VLAN
  • MS SQL
  • VPN
  • server

 

About The Employer:

– Successful leaders
– 20 years of success
– Customer Centric

 

Employer & Job Benefits:

  • Pension Fund
  • Medical

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