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Technical Writer

ABOUT THE POSITION

Purpose

The purpose of the Technical Writer role is to produce the IT Technical proposals required for commodity services demanded by our customers (e.g.: Domain Protection Services, WIRAD and Vulnerability Management as a Service). Additionally, the proposal writer will be responsible to design, implement and manage the template library for the Managed Services Solutions division (including Innovations, Solution Architecture and PMO divisions) and ensure document governance through the Solutions teams.

 

The focus of the individual is to produce commodity proposals and provide the design, implement and management of the Solutions template library, the proposal write will need:

  • Industry Expertise – To understand the Managed Services industry and the service catalogue offered to our customers
  • Governance – To provide a governed template library for the Solutions team and provide naming standards oversight
  • Drive – To work with the solutions teams to implement standards and governance
  • Delivery – To ensure successful delivery of proposals when requested from Head of Services Solutions
  • Growth – To grow into new opportunities in the client environments to maximise our share of wallet across the spectrum of services in the client environment.

 

Reporting Line

Primary accountability to the Head of Services Solutions and then to Solutions Executive.

 

Activities

  • Providing the proposals required for defined commodity services (services that require volumetrics only to define a price).
  • Design, implement and manage the various templates required by the Solutions teams
  • Designing the graphics required for proposals and presentations
  • Assisting the Solutions teams in Quality Checks for document standards before submissions
  • Assisting the Solutions teams in presentation construction as required
  • Providing governance oversight on document naming, storage and retention requirements
  • Assisting the Solutions teams with proposals were and when required

 

Skills, Capabilities and Credentials

  • Experience in client and engagement management in ICT
  • Experience in Managed Services offerings
  • Graphics Design Diploma
  • Proposal Writing qualification (APMP preferred)
  • Technical Writer Qualification (eg: Technical Business Writing course | Information and Communication Technology Services)
  • Ability to instill rigour and discipline in teams aligned with standards
  • Ensure quality controls are in place and properly followed
  • Facilitate contractual and financial matters between the different parties if and when necessary
  • Co-Ordinate Business Support Functions – e.g. Bid Office, Legal and Finance
  • Participate in overall contract negotiation and management (Legal)
  • Facilitate investment and decision-making processes with the client

 

Desired Skills:

  • ITIL
  • Technical Writer
  • proposals
  • Service Management Tools
  • Documentation Management

 

About The Employer:

– Outcomes based leader
– Trust and Integrity
– Intelligent decision Maker
– Grow into a Solutions Architect

 

Employer & Job Benefits:

  • Pension
  • Medical
  • Bonus

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