Support Technician


  • IT Support Technician
  • To assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults identified.
  • To take ownership of routine checks and maintenance on client networks and the IT environment.
  • To keep abreast of modern technologies.
  • Troubleshoot computer problems and determine the source, and advise on or perform appropriate corrective action, onsite and remotely.
  • Assist with project-based work when required.
  • Engage and coordinate with 3rd party vendors (i.e. DELL; HP) to resolve/ complete open incidents or projects.
  • Report any ongoing or unresolved problems, or suggestions to improve service delivery to your Team Leader.
  • Prioritize incidents and the capturing of time entries, working independently.
  • Configuration, setup, maintenance and troubleshooting of computer systems (hardware and software)
  • Experience of Computer Imaging (cloning) systems
  • VoIP Experience or Qualifications
  • In depth Knowledge about Microsoft 365
  • Sharepoint and OneDrive
  • Email troubleshooting and set up
  • Own transport and valid driver’s license required, transport will be supplied when working offsite
  • Grade 12
  • A+
  • N+
  • Modern Desktop Administrator Associate
  • 2-4 years working experience, must have worked with office 365
  • Must have worked on the partner portal with other tenants
  • Setup of Multiple Machines at time
  • Must have worked with RMM tool
  • 3CX Basic
  • Intermediate:
  • Everything above and including below.
  • Microsoft 365 Certified: Security Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Microsoft 365 Certified: Messaging Administrator Associate
  • CCNA Beneficial
  • MCSA
  • 3CX Intermediate
  • Would prefer to have an intermediate engineer that can assist with junior work and rather streamline the Junior work process.
  • Must have worked on Servers and be able to maintain them
  • Must have set up tenants from beginning to end
  • Must have worked with cPanel
  • Must have basic network skills and have worked on routers specifically Mikrotik and Fotigate


Desired Skills:

  • A+
  • N+
  • Office365
  • dell
  • hp
  • networking
  • VOIP
  • Hardware troubleshooting
  • Network Support
  • Mikrotik
  • fortigate


About The Employer:

– Opportunity for growth – promotion opportunities- Chances to move up, greater involvement, You’ll Develop a Wide Range of Skills, You’ll Be Exposed to Wide Range of Technology- Direct access to decision-makers,
– It’s Easier to Get Noticed- An advantage of working in small company is that rather than having just a small number of clearly-defined responsibilities, you may be given a wide-ranging brief – one that isn’t always limited to your area of expertise.
– What better grounding could there be for a life in business?- More personable


Employer & Job Benefits:

  • Basic
  • Commission



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We appreciate the effort of all applicants however due to the high volume of applications; only short-listed candidates will be contacted.

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