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Support Desk

ABOUT THE POSITION

  • Qualification Essential Competency
  • (Mandarin Chinese, Italian or German Candidate) –
  • Grade 12- International MCSE qualified or international equivalentA+ / N+ (or equivalent) entry level IT qualifications-
  • Minimum 3-5 years desktop support experience.-
  • Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written
  • ITIL Foundation
  • Microsoft 365
  • Azure
  • AD
  • Soft skills certificates-
  • Mobile Technology certifications
  • Some server and network support experience

 

Minimum 3-5 years desktop support experience.
Some server and network support experience (advantage). Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and written.
Self-sufficient.

  • Assisting in 1st/2nd line technical support.
  • Call Management
  • Working to SLAs
  • Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support.
  • Building strong relationships with customers.
  • The ability to take ownership of customer problems.
  • A proactive approach to customer problems and an understanding of customer perception.
  • Remote Incident Resolution
  • Software Deployment
  • Ability to multi task and meet specific goals set by supervisors and management

 

Desired Skills:

  • ITIL
  • support
  • Mandarin
  • Italian
  • German
  • 2nd line support
  • Desktop Support
  • server support

 

About The Employer:

– Great working Culture
– Work from home : 07h30 – 16h30

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We appreciate the effort of all applicants however due to the high volume of applications; only short-listed candidates will be contacted.

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