• 1-2 Years’ experience in an IT service desk environment
• 1-2 Years’ Customer service experience
• 1-2 Years’ experience in First call resolution
• Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
• Ensure that all calls are logged within ITSM tool as per the required operational processes.
• Assist team with work overload as and when required and ensure general administration work is up to date.
• Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
• Follow appropriate escalation procedures as and when required.
• Ensure adherence to respective client specific Operational Manuals.

Desired Skills:

• ITIL
• support
• Mandarin
• Italian
• German
• service desk

About The Employer:

– Great working Culture
– Work from home : 07h30 – 16h30
– Travel to work if network is bad

Employer & Job Benefits:

• Medical
• Pension