SENIOR NETWORK ENGINEER

Your main duties will involve but not necessarily be limited to the following responsibilities:

Deliver operational and technical oversight for service team. Provide level 2 escalation support. Routinely visits to client sites to monitor infrastructure changes and measure effectiveness of remote support.

• Minimum 8 years’ overall experience in IT MSP Environment
• Advanced experience with providing remote desktop support on Windows operating systems including Windows 7, 8.1 and 10
• Advanced experience in Windows Server environments including Server 2008 R2, 2012 R[Phone Number Removed];
• Advanced experience with Active Directory, DNS, DHCP, IIS, File & Print etc.
• Patch management experience on endpoints and server infrastructure
• Basic management of firewalls and UTM devices
• Fundamental understanding of IP addressing, subnetting and routing
• Strong communication (both written and verbally) and comfortable face to face
• Sound ITIL framework mind-set in terms of structured incident management, request management, change management, contractual scope aligned etc.
• Strong reporting
• MCSE- Microsoft 365
• National Diploma / BTech / BSC IT- Endpoint Security – Veeam- VMware- ITIL V3- Remote Monitoring tools- Azure- SOPHOS

Lead by example and engage the team to achieve goals

• Contribute to operations information and recommendations to strategic plans and reviews,
• Prepare and complete action plans to resolve client problems,
• Work with senior stakeholders internal and external,
• Serve as primary point of contact for critical issues,
• Communicate client issues with operations team and develop ways of improving client experience,
• Build alliances with internal departments and vendors,
• Ensure service is delivered to a high standard,
• Serve as an escalation point for all matters relating to service delivery to the customer via operations,
• Continuous Service Improvement,
• Team Management
• Plan, monitor, appraise, and review team and engineer performance,
• Responsible for management of team including interviewing, training, and performance management,
• Provides mentoring and professional development of system admin staff,
• Promote a progressive, results driven, positive environment within which our employees can thrive,
• Provide regular, constructive, and consistent performance feedback to team,
• Recommends suitable technology infrastructure updates to develop long-term and short-term planning,
• Manages resource availability to continuously support the business,
• Reviews all new and updated processes and procedures introduced into the production environment to ensure SLA compliance,
• Standby support.

Highly motivated, disciplined and ambitious

• Wanting to innovate, create value-add and deliver continual service improvement
• Able to work remotely
• Ability to lead a team and set the example
• Ability to perform well under pressure
• Ability to learn quickly and mentor more junior colleagues
• Strong customer service orientation and awareness of service level agreements
• Attention to detail, highly organised and good periodization skills
• A self-starter used to working in multi-skilled team environment to meet challenging and time related targets and service measurements

Fortinet: NSE4, NSE5, NSE7

Nice to have

o Extreme Certified Specialist – Routing & Switching

o Sophos Certified Engineer

o CCNA

Desired Skills:

• Fortinet:
• NSE4
• NSE5
• NSE7
• Extreme Certified Specialist
• Routing
• Switching
• Sophos Certified Engineer
• CCNA

About The Employer:

– Largest Privately Owned Systems Integrator
– Great values and Leadership with execution and delivery ; not just talk
– Passionate People – who love their careers and clients

Employer & Job Benefits:

• pension